Exasol accelerates insights from the world’s data. Our in-memory technology, massively parallel processing (MPP) technology is specifically designed for analytics, enabling businesses to turn data into actionable insights.

At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for passionate individuals to join our team and help share the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help share the future of data technology.

The primary responsibility of the Support Engineer is handling the 1st Level ticket queue, providing advice to our customers, and maintaining the support knowledge base.

Key Responsibilities:

• Provide professional advice to clients via our ticketing system 
• Work close with 2nd Level Support, follow-up and trace fixes and solutions
• Review and update knowledge base articles 
• Contribute to continuous improvement activities 
• Participate in trainings incl. self-learning and on the job trainings

Required Qualifications:

• University degree in IT or equivalent 
• Alternative: technical degree (Technician....) 
• Advanced level or analytical troubleshooting approach 
• Experience in multi-cultural environments 
• Technical knowledge and experience in some of the following areas: 
  • Working with ticketing and knowledge systems 
  • Cloud technology (AWS, Azure, GCP)
  • Linux administration 
  • Shell and scripting knowledge 
  • Database and SQL knowledge, SQL scripting

• Friendly and polite in communication 
• Good interpersonal skills 
• Attention to detail 
• Customer centric approach 
• Team player but also able to work on own initiative 
• Enthusiastic, self-starter and highly self-motivated
• English: mandatory (Level B1)

How We Work at Exasol:

• Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
• Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
• Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
• Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
• Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
• Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.

Our values drive our unique and inclusive culture, discover how they shape your Exasol experience. Learn more about our core values at Exasol.

About Exasol:

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud, equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.