Exasol accelerates insights from the world’s data. Our in-memory technology, massively parallel processing (MPP) technology is specifically designed for analytics, enabling businesses to turn data into actionable insights.

At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for passionate individuals to join our team and help share the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help share the future of data technology.

The System Engineer is responsible for delivering on consulting engagements and for performing Level 2 (L2) support in topics such as deployments, infrastructure, and custom solutions. Additionally, the system consultant is responsible for the creation and maintenance of Knowledge base articles for customers and Level 1 (L1) Support. Therefore, the system consultant must be a strong communicator (verbal and written) with a proven track record of technical problem solving.

Key Responsibilities:

• Execute service (L2 support and consulting) activities in a way to ensure that project outputs are being delivered as per the schedule and to the required quality
• Provide professional advice to clients via our ticketing system 
• Work closely with R&D, Project Management, follow-up and trace bug fixes and patches
• Identify gaps in existing documentation and knowledge and prepare documentation to fill those gaps 
• Participate in trainings incl. self-learning, computer based and on the job trainings in order to stay up to date on the latest trends
• Carry out on-site visits to follow up on the project progress as needed
• Ensure that all quality management related tasks are carried out accurately and in a timely manner 
• Prepare work statements and proposals for work

Required Qualifications:

• University degree in IT or equivalent 
• Alternative: technical degree (Technician....) + 3 years’ experience 
• Able to follow a Customer-centric „solution approach“ 
• Advanced level or analytical troubleshooting approach 
• Experience in multi-cultural environments 
• Experience in liaising with stakeholders from internal/external through different hierarchic levels (staff new to the product, advanced technical staff, managers)
• Technical knowledge and experience in the following areas: 
  • ISO/OSI model, TCP/IP protocols
  • Storage and Server Systems (HP Blade, FSC, NetApp, LUN) 
  • Linux administration 
  • Shell and scripting knowledge 
  • Database and SQL knowledge, SQL scripting

• Good interpersonal skills 
• Secure and und customer orientated appearance, highly self-motivated and self-dependent 
• Excellent organizational skills 
• Team player but able to work on own initiative § Flexible 
• Good written and oral communication skills § Enthusiastic, self-starter and highly self-motivated
• Appreciation of cultural differences 
• Attention to detail 
• Willingness to travel
• Fluent in English 

How We Work at Exasol:

• Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
• Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
• Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
• Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
• Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
• Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.

Our values drive our unique and inclusive culture, discover how they shape your Exasol experience. Learn more about our core values at Exasol.

About Exasol:

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud, equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.