Service Desk Specialist (m/f/d)

Location: Chennai, India

🚀 Why Exasol? Why Now?

At Exasol, we believe that speed is the key to turning data into impact. Our in-memory, massively parallel processing (MPP) database is one of the fastest analytics databases in the world, helping organizations transform complex data into actionable insights in seconds.

As Exasol continues to grow globally, strong internal IT support is essential to ensure our teams can collaborate, innovate, and deliver high-performance solutions to our customers. Our Chennai hub plays a vital role in our global operations, and we are expanding our IT capabilities to support this growth.

Joining Exasol now means becoming part of an international technology company where collaboration, innovation, and continuous improvement are part of everyday work.

💼 Overview

We are looking for a Service Desk Specialist to strengthen our global IT Service Desk team.

This role sits within 1st Level Support, but we are specifically looking for an experienced professional who can independently resolve complex technical issues, take ownership of critical incidents, and actively contribute to service improvements and automation initiatives.

As a key member of our global IT organization, you will act as a Single Point of Contact (SPOC) for internal users worldwide, while also providing hands-on IT support for the Chennai office.

🎯 Responsibilities

Provide advanced 1st Level IT support to internal users across multiple global locations, with primary on-site and operational focus on the Chennai office

Act as Single Point of Contact (in rotation) for all incoming IT requests and incidents

Independently analyze and resolve complex technical issues across endpoints, operating systems, and client infrastructure

Manage and process incidents, service requests, and standard changes in accordance with ITIL practices

Take ownership of escalated or business-critical tickets within the Service Desk scope

Provide hands-on IT support and coordination for the Chennai hub

Perform technical onboarding and offboarding (account provisioning, access management, workstation setup)

Install, configure, and maintain laptops, smartphones, monitors, and accessories

Maintain accurate asset documentation in the configuration management database (CMDB)

Support and continuously improve endpoint management processes (Windows, macOS, MDM solutions – especially Microsoft Intune)

Support lifecycle management of hardware, software, and licenses

Contribute to knowledge base articles, SOPs, and continuous service improvement initiatives

Collaborate closely with internal IT teams (Infrastructure, Security, Applications)

Develop and maintain PowerShell scripts to automate recurring administrative and support tasks

✅ Required Qualifications

8+ years of experience in enterprise IT support (Service Desk or comparable role)

Strong troubleshooting expertise in:

• Windows operating systems

• Enterprise client hardware environments

• Basic networking concepts (DNS, DHCP, VPN, TCP/IP fundamentals)

Solid working knowledge and troubleshooting capability in:

• macOS

• Linux

Mandatory experience with:

• Microsoft Intune (endpoint management and device compliance)

• Ticketing systems (e.g. Jira, ServiceNow, or similar)

• Identity & Access Management (Azure AD / Entra ID, Active Directory, SSO concepts)

• IT asset and license management

Proven experience in PowerShell scripting and automation

Solid understanding of enterprise IT service management processes (ITIL)

Ability to work independently, prioritize effectively, and make sound technical decisions

Experience handling high-impact incidents with ownership and accountability

Strong documentation and process-oriented mindset

Degree in Computer Science, Information Systems, or equivalent professional experience

Independent, structured, and reliable working style

High level of accuracy, especially in change management and asset tracking

Strong communication skills in English (written and spoken)

Service-oriented mindset with a proactive and solution-driven attitude

A professional, friendly, and respectful demeanor in dealing with users at all times — including in challenging or high-pressure situations

Experience working in an international or multicultural environment

💡 Preferred Qualifications

ITIL certification

Microsoft, CompTIA, or comparable certifications

Experience in automation beyond PowerShell

Experience working in global IT organizations

📆 A Day in the Life of a Service Desk Specialist at Exasol

You start your day reviewing incoming tickets from colleagues across global teams, prioritizing issues and ensuring users receive timely support. Throughout the day, you troubleshoot endpoint issues, manage service requests, and provide hands-on IT assistance for the Chennai office.

You collaborate with infrastructure and security teams to resolve more complex technical issues, update documentation, and contribute to knowledge base articles. You may also work on automation scripts to streamline recurring tasks or support improvements in endpoint management processes.

By the end of the day, you’ve helped ensure that employees across the organization can work productively, with reliable IT systems supporting their daily work.

📈 Exasol HR Interview

Competitive compensation

A structured onboarding program and hands-on mentorship

Opportunities to develop technical expertise in modern IT infrastructure and automation

Exposure to a global technology environment

The opportunity to grow within a fast-paced and collaborative international team

🎯 Ready to Join Exasol?

If you are passionate about solving technical challenges, supporting global teams, and contributing to a high-performing IT environment, we would love to hear from you.

Apply now and become part of Exasol’s growing Chennai hub.

About Exasol

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings, and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions on experience, skill, and integrity. We strongly encourage applicants from all walks of life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.